Careers
Customer Technical Support Engineer—AESB
February 04, 2011
Affinity Express provides a workflow solution to our clients and production teams to support the advertising services division--Affinity Express Service Bureau (AESB). This workflow is an integral part of our delivery mechanism. AESB is a pre-configured, hosted solution and all software licenses and hardware are provided, set up and managed by Affinity Express. Because of our continued success, we are looking for highly-motivated individuals who want to be challenged by clients who use AESB.
Position Responsibilities and Essential Duties: (Other duties may be assigned)
- Client support and technical issue resolution via E-Mail, phone and other electronic medium
- Obtain general understanding of OS and application operations related to company offered services
- Identify and correct or advise on operational issues
- Provide ongoing technical support
- Review and ensure accuracy of technical documentation
- Provide customer technical feedback to design teams
Required Skills
- Proficiency in prepress technology
- Understanding of Preflight Logs, OPI
- Experience in troubleshooting workflow applications
- Good knowledge of XML
- Excellent customer service skills
- Attention to detail (able to take concise case notes)
- Flexibility, willingness to adapt to business needs
Preferred Skills / Strong Working Knowledge
- Has prior experience in design/publishinig/advertising domain
- Able to work independently and efficiently to meet deadlines
- Able to promptly answer support related emails, phone calls and other electronic communications
- Self-motivated, detail-oriented and organized
- Experience with hardware and software issues
- Proficient in internet-related applications such as web browsers, email clients and ftp clients
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Other Required Skills
- Applicant must have a minimum of 3-4 years experience providing customer service on commercial grade, technical, enterprise applications (i.e. level 2 or 3 support) in the prepress/design/publishing/advertising industry
Experience / Education
- Bachelor's degree
Language Ability
Good communication skills (oral and written), ability to analyze and interpret general business procedures, technical procedures